‘Social Listening’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s Viral TikTok Trend.
First identified over 150 years ago within a Pennsylvania drilling site, the simple jar of Vaseline may not seem like an clear candidate for online content feeds.
However, its rise as a TikTok talking point has placed it at the forefront of an promotional upheaval, seeing big businesses investing heavily in content creators and putting fewer resources into promoting products in conventional outlets.
A Journey from Drilling to Digital
Originally produced in the 1870s by scientist Robert Cheeseborough, who saw laborers applying to their skin with a residue from oil extraction. Today, a spree of amateur-created clips have recorded its extensive utilization in “everyday tips”.
It has been touted as a solution for polishing footwear or prolonging the scent of perfume, as well as a fix for squeaky doors. Its use has even extended to prevent the annoyance of chip seasoning clinging to fingers.
Capitalising on the Conversation
Noticing its viral resurgence, strategists within the corporation amplified the hacks by tasking their in-house experts with verification and letting the content creators in on the results.
Claims that Vaseline reduced the sensation of spicy food on lips were given the thumbs up. Similarly supported were ideas it could prolong perfume and revive leather bags. Suggestions it could brighten smiles or make eyelashes longer were disproven.
A Plan Built on ‘Social Listening’
Billboards and TV ads would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has helped convince executives to dramatically increase investment in content creators.
This observation of social channels to guide corporate planning has been termed “social listening”. Fernando Fernández, newly named, has stated the intention is to spend a full fifty percent of its huge ad budget on platform-based material.
Adapting to New Consumer Habits
A leading Unilever executive, who is heading the digital initiative, said the company was merely adjusting to novel methods of connecting with customers. She said interacting online “without spoiling the atmosphere” was crucial.
“What is the key to genuine brand integration? This has perpetually been our aim as brands, back to when people were hanging out their laundry and discussing household products.
“The trend is shifting from a mass communication approach, where we would just transmit messages … Currently, it's countless discussions, diverse communities. The evolution of platform algorithms means that these audiences appear specific, yet they are vast.
“If you can make sure your brand is shared by consumers, recommended by peers, that fosters reliability and pertinence. Creators are critical to that. This word-of-mouth strategy is being amplified.”
A Revolutionary Change in Media
The strategy reflects seismic changes taking place in media consumption, with the youth demographic devoting greater hours to apps like TikTok and Instagram than television, magazines or radio.
The shift is reflected in declines in traditional media advertising. In the UK, commercial funding for leading TV channels have declined by over six hundred million pounds in inflation-adjusted terms since 2019.
The Creator Economy Boom
This further signifies a media convergence as corporations essentially turn into content studios, partnering with hundreds of content creators to enhance their items.
Leon Harlow said: “Naturally, an exodus of attention away from some legacy media and they are dedicating far more hours to Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“Numerous corporations inform us consumers have more faith in suggestions from the creators they engage with more than they trust ads. This is a persistent pattern.”
He said brands could also save money by focusing on influencers over large-scale legacy ad buys, which also permits simpler message refinement to see what works.
The approach is growing. Marketing investment on influencer marketing is growing fourfold quicker than total media spending. In the US, it has more than doubled since 2021 and is projected to reach substantial figures in 2025.
TV's Lasting Role
Even with this transformation, executives said they believed television commercials still played a key part to play, as networks still held the capability to drive countrywide discourse.
Sykes said: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. It's not a matter of networks declaring: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … I believe there is absolutely a role for them.”